Frequently Asked Questions

About ops.1335

What is ops.1335?

ops.1335 is a Toronto-based brand offering curated fashion clothing and unique art pieces. Each item is selected or created with care to reflect style, quality, and individuality.

Where are you located?

1335 Dundas Street West, Toronto, Canada

Orders

Do you ship internationally?

Currently, we ship across Canada and select international destinations. Shipping options and rates will appear at checkout based on your location.

How long will my order take to arrive?

Orders are typically processed within 2–5 business days. Delivery times depend on your location and shipping method. You’ll receive a tracking number once your order ships.

How do I track my order?

Once your order has shipped, you’ll receive a confirmation email with tracking details. If you haven’t received one, check your spam/junk folder or email us.

Do you offer exchanges?

We do not offer exchanges. If you’d like a different size or item, please return your original (if eligible) and place a new order.

What if my item arrives damaged or incorrect?

Please contact us within 48 hours of delivery with clear photos of the issue. We’ll make it right.